Refund policy
Our quality guarantee: if the files you receive are not right, we fix them. If we cannot, you get your money back. You can check the format and the quality before buying with the free sample.
1. Quality guarantee
If the files are corrupted, incomplete or materially different from what the product page describes (contents, number of companies, columns, edition date), write to us within 7 days of the purchase. We send corrected files within two business days. If we cannot fix the problem, we refund the full amount.
2. Digital product: sales are final
The edition is digital content delivered immediately at your request. Outside the guarantee above, purchases cannot be cancelled or refunded. At checkout you agree that your right of withdrawal ends once the download starts (EU Directive 2011/83/EU, art. 16(m); UK Consumer Contracts Regulations 2013, reg. 37).
3. What is not a defect
Errors in individual records that come from the federal registry itself, such as an outdated phone number or a company that no longer operates, are disclosed in the report's methodology. They are not defects, unless they are materially more frequent than described there.
4. Duplicate charges
If you were charged twice for the same order, we refund the duplicate in full.
5. How to ask
Write to contact@piafter.com with your order number (it starts with BC26 and is on your order page and your receipt) and a short description of the problem. Refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.
6. After a refund
The download link stops working and the license ends. Please delete the files.
7. Your rights
Nothing in this policy limits rights that the consumer law of your country gives you and that cannot be waived.
Version of 5 November 2026.